Participating merchants have agreed in writing to adhere to the following requirements as a condition of listing their offerings on eRobertParker.com:
1. They will not offer wines they don’t have actual access to, and will make every effort to update their online listings to keep them as close as possible to real time.
2. They have the experience and financial strength to take all appropriate measures to ensure delivery of the offered wine at the offered price.
3. Should any significant customer service problems occur, they will be resolved promptly and equitably.
4. Reports of significant unresolved problems or excessive listing inaccuracies may result in that merchant not being able to participate in retailer listings on eRobertParker.
Report any behavior by a listed merchant you feel is in conflict with this code to firstname.lastname@example.org.